GOOD ELEPHANT FAQ

To cancel, you need to login to your account and select the Accounts tab. Once you’re there, just click the Cancel Membership button.

Your membership will continue through the end of your current charge cycle. For example, if your credit card is charged on the 10th of the month and you cancel on April 25th, you will not lose access until May 10th.

Please contact us if you have any questions about your membership!

Yes! Good Elephant always encourages our Guides to collaborate and get creative with classes and events for the community!

We invite Guides to join the Good Elephant Guide Members Facebook Page to get to know one another, connect and collaborate!

Yes! Get to know all the Good Elephant Guides over on our website!

Not at all! We welcome Guides to teach online classes all over the world. If you’re interested in offering events in your city, but don’t see it listed on our schedule, reach out to jenna@goodelephant.co.

Yes! We love it when our Guides take their event offerings on the road!

When creating an event in your dashboard, select any city from the dropdown menu to view available spaces. Don’t see your city? You can reach out to jenna@goodelephant.co to have your city added!

Possibly! Some of our Host Spaces can host in-person events. Events are subject to city, county, and state guidelines designed to prevent further spread of COVID-19. More information can be found within our COIVD-19 resource for Guides.

We encourage Guides to consider offering online online or hybrid events until we can safely return to in-person events throughout the country.

Guides are paid every 24 hours. Expect to receive payouts within 48 hours of your last event.

Payouts are sent as direct deposits using Stripe. In the Good Elephant Dashboard, you can set up a Stripe account in your “Account” tab.

If your Stripe account is set up, you can find payouts in your teacher dashboard in the Account tab. If your Stripe account is not set up yet, you can adjust the dates in your Dashboard to see how much your payout will be. Once you set up your Stripe account, your funds will be transferred automatically!

Attendees who miss an event can direct their payment towards your next event. To do this, simply register them for the next event for free in your teacher dashboard, and Good Elephant will send a confirmation email.

If you’d like to issue a refund to an attendee, you can initiate refunds from the attendance list in your teacher dashboard. If you’re unsure whether to issue a refund, we suggest reaching out to your attendees directly at their email address. You can find attendee email addresses in your attendance list, or download them from your Marketing tab.

If you choose, you are welcome to accept cash payments. In light of COVID-19, we encourage you to take advantage of cashless payments through the Good Elephant app.

No, these fees are included in your Guide Membership.

Submitting your attendance information (or Class Report) allows you to track payments and event attendance accurately. Checking your students into class helps ensure that attendees have paid, agreed to our COVID-19 healthy human agreement, and signed a waiver.

When you submit class reports, you’re also taking advantage of Good Elephant’s email marketing. Attendees who are checked in will receive an automated email thanking them for attending and suggesting your next event.